At Talky AI Buds, we provide free standard shipping on every order worldwide.
Order Tracking
Can I track my order?
Yes. Every order includes a dedicated tracking number and link, which we email to you as soon as your package is dispatched from our fulfillment center.
Please allow 24 to 48 hours for regional couriers to scan the parcel and update the tracking portal with live movement. You can check your shipment status anytime on our Order Tracking page.
Customs, Duties, and Taxes
Will I have to pay import taxes and customs duties?
International shipments may be subject to local import taxes, VAT, or customs clearance fees once they reach your destination country. These regulatory charges are determined by local governments and are the responsibility of the customer. We recommend contacting your regional customs authority for details on local thresholds and import rules.
Damaged, Lost, or Stolen Shipments
What happens if my package arrives damaged or gets lost in transit?
Every pair of Talky AI Buds undergoes strict quality inspection before being sealed and dispatched. Once a package is handed over to the courier, handling, transit times, and physical delivery conditions are managed directly by the freight carrier.
- Carrier Transit Issues: If your shipment is visibly damaged upon arrival or delayed in transit, please contact the delivery carrier directly using your tracking number to file an official carrier claim.
- Customer Care Assistance: While we are not liable for transit mishaps, carrier mishandling, stolen parcels, or incorrect delivery addresses entered at checkout, our team is always ready to guide you through the claims process. Reach out to us at [email protected] with your order details, and we will gladly help you investigate.