At Talky AI Buds, we stand behind the quality of our products. Our return policy is valid for 60 days from the date your order is delivered. If 60 days have passed since delivery, we cannot offer a refund or exchange.
Eligibility for Returns
To qualify for a return and refund, the following criteria must be met:
- Functional Defects: Returns are granted primarily for items with verified hardware or manufacturing defects. Photographic or video evidence of the defect may be requested.
- Original Condition: The item must be returned in its original condition, including all original packaging, charging cables, user manuals, and accessories.
- Proof of Purchase: A valid order number, receipt, or proof of purchase is required to process any return request.
- Change of Mind: We do not offer refunds for simple change-of-mind purchases. Exceptions are reviewed on a case-by-case basis under extraordinary circumstances at our discretion.
Non-Returnable Items
Certain categories of merchandise cannot be returned under any circumstances:
- Gift cards and promotional vouchers
- Downloadable software licenses or digital translation add-ons
- Custom-made or personalized merchandise
- Health and personal hygiene items (if opened or unsealed)
- Perishable items, hazardous materials, or flammable substances
Order Cancellations
Because our automated fulfillment system begins processing orders immediately, cancellations are subject to strict time limits:
- Cancellations are accepted only within 60 minutes of order placement and apply exclusively to regular, full-priced items.
- If you need to cancel an order, email [email protected] immediately with your order number. Requests sent after the 60-minute window cannot be canceled before dispatch.
How to Initiate a Return or Exchange
- Contact Support: Email our support team at [email protected] with your order number, a brief explanation, and supporting photos or video demonstrating the defect.
- Receive Return Authorization: Our team will review your claim and, if approved, supply the appropriate return shipping address and instructions.
- Ship Your Package: Securely repackage the product with all original components and ship it to the designated return center.
Refund Processing
- Inspection: Once your returned package is received and inspected by our warehouse technicians, we will notify you by email regarding the approval or rejection of your refund.
- Credit Issuance: Approved refunds are processed immediately. A credit will automatically be applied to your original payment method within 5 to 10 business days, depending on your card issuer or banking institution.
Late or Missing Refunds
If you have not received your refund after receiving our confirmation notice:
- Double-check your bank account statement.
- Contact your credit card provider, as processing times can vary before funds post publicly.
- Contact your bank to check for pending incoming wire or settlement credits.
- If you have completed these steps and still have not received your funds, contact us at [email protected].
Product Exchanges
We replace items exclusively if they arrive defective or damaged from manufacturing. To request an exchange for the identical model, contact us at [email protected].
Return Shipping Guidelines
- Customer Responsibility: Customers are responsible for all return shipping postage and logistics fees. Original shipping costs are non-refundable and will be deducted from any final refund total.
- Tracking & Insurance: If you are returning an item valued over $10, we strongly recommend using a trackable shipping courier or purchasing shipping insurance. We cannot guarantee receipt of returned items that are lost or untracked in transit.
- Final Approval: Refunds will only be released once our team safely receives, verifies, and confirms the condition of the returned item.